Intake hours
Every lead takes calls, voicemails, emails and re-tries from someone on payroll. A source that delivers many unreachable people is paid for twice.
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Lawyer advertising and referral rules differ from state to state, and they are enforced by bars that have no sense of humor about shortcuts. Many jurisdictions restrict paying a non-lawyer for recommending a lawyer, limit how you can share fees, and set rules about solicitation and how marketing must be labeled. Some lead products sit on one side of those lines and some on the other, and the vendor's sales team is not the right source to tell you which.
Before any money moves, read your own state's advertising and referral rules, ask your bar's ethics hotline if it has one, and have your own counsel or malpractice carrier look at the vendor's contract and the consent language on its forms. If a vendor claims its product is approved, ask for the written basis and take it to your bar. We are not in a position to tell you what is allowed where you practice, and neither is any page like this one.
Two practical points even before the rules. People who reach out to a firm may be owed confidentiality whether or not they ever hire you, so how a vendor handles and shares their information matters. And in divorce specifically, the other spouse may also be contacting firms, which means a shared lead that goes to several offices can create conflict checks and awkward conversations before anyone is retained.
The worksheet
| Stage | What to record | Why it matters |
|---|---|---|
| Inquiry arrives | Date, exact time, source name, phone or form, matter type if stated | Speed and source are the first two things every later number depends on |
| First contact attempt | Who called, how many minutes after the inquiry, outcome of each try | A person weighing divorce often calls two or three offices and hires whoever picks up with a calm voice |
| Person reached | Yes or no, and whether they were the right party or a relative asking for someone else | Separates real prospects from curiosity and from wrong numbers |
| Consultation booked | Date set, meeting type (phone, video, office), who will conduct it | The step where intake staff time turns into attorney time |
| Consultation held | Held, rescheduled or no-show, and how long it ran | No-shows are a cost the source created even if the person was real |
| Conflict check | Cleared or not, and whether the other spouse had already contacted the firm | A lead that cannot be taken is still billed by most vendors |
| Retained | Engagement signed, matter type, contested or uncontested, expected scope | The only stage that earns revenue and the denominator for everything |
| Fees collected | Retainer received, later billings, any referral or fee arrangement | Lets you compare sources by what each retained client actually brought in |
| Spend on the source | Invoice total, minimums, credits received for bad leads | Divide by retained clients, never by leads delivered |
Run a small test
Settle the ethics question first and keep the answer on file. Do not start the clock until counsel has read the vendor contract.
Test a single matter type in a single set of counties so results are readable. Mixing uncontested filings with contested custody work blurs everything.
One person handles every inquiry from the test, with a script that sounds like your firm and not a call center. Hand off to attorneys by a fixed rule.
The nine stages above can live in a shared sheet or your case management system. Tag the source on the matter at intake, not later from memory.
Listen to a sample of recorded conversations with the vendor, and your own. You are checking for bad data and also for your own missed follow-ups.
Compute spend divided by retained clients and compare it with your other sources. Then decide whether to stop, hold at the same level, or keep it as a small supplement.
Hidden costs
Staff time
Every lead takes calls, voicemails, emails and re-tries from someone on payroll. A source that delivers many unreachable people is paid for twice.
Attorney time
People in crisis book and disappear. The attorney hour you held open is gone whether or not the vendor credits the lead.
Compliance
Running conflicts on people you cannot take, including those who already spoke to a colleague at another firm.
Competition
A shared inquiry is a race. The person may speak with three offices in one afternoon and lose patience with all of them.
Brand
People can feel hunted when several firms call after one form. Some will remember which name it was.
Legal time
Counsel time to read contracts, check consent language and approve how the firm is described in vendor materials.
Contract
Volume floors and auto-renewing terms keep billing in slower months and make the real cost per retained client rise.
The other route
The firms that reach calm, steady intake usually lean on sources that belong to them: a map listing that is accurate and active, pages that explain how a divorce works in their county and what a first consultation involves, reviews and testimonials handled within bar rules, and paid search with careful ad copy. Those sources take longer to build and cost less per retained client over time, but they do not switch off when a contract ends, and nobody else gets a copy of the inquiry.
GetPhound does not sell leads and does not take or pay referral fees. Here is what the alternative looks like in money terms: RankGuarantee™ local landing pages are $495 a month for 25 new pages a month with page management and rank tracking. Organic Growth begins with Silver at $1,495 a month, which covers on-page and technical work, your Google Business Profile, citations, review management and AI search, and rises to Gold at $2,495 and Platinum at $3,495 with a managed website. Paid ads management is $895 a month for one platform, $1,595 for two and $2,295 for three, with ad spend paid to the platform. Month to month, nothing to sign up front.
Common questions
It depends on your state and on the exact product. Advertising costs are generally treated differently from payments for a recommendation, and lawyer referral services have their own rules. Ask your bar and your own counsel before buying, and do not rely on a vendor to describe the law for you.
Vendors price per inquiry, per call or by territory, and the number moves with market and matter type, so we will not quote one. Ask for the full cost for a month and divide by retained clients. As a point of reference, our owned-channel work begins at $495 a month for RankGuarantee™ pages and $895 a month for managed ads with ad spend separate, with Organic Growth SEO from $1,495 a month. Nothing requires a contract or a setup fee.
A shared lead goes to several firms and turns into a speed contest. An exclusive lead goes to one firm, but the word is only meaningful if the vendor can describe the territory, the time window and who else could receive the same person. Neither answers the ethics question.
Quickly, calmly and without pressure. A short call or text that identifies the firm, says how they found it and offers a consultation time is better than a hard sell. Follow your own intake script and record the contact.
It should name the firm or clearly describe who may contact the person, and it should be easy to read. Ask counsel to review the exact wording and how long the vendor keeps the data.
Calls from people actively looking tend to be more immediate, and form fills tend to be easier to follow up with in writing. Measure both by retained clients. Quality varies widely by source, not by format.
Yes. People check before they call. Your bar may set rules for testimonials and endorsements, so check them before asking clients for reviews.
No. We do not sell, buy, broker or refer clients. We help firms build visibility they own, within the advertising rules that apply to them.
More reading
Want the whole picture for divorce lawyer? There is a full divorce lawyer marketing site at divorcelawyer.getphound.com.
Weighing a different route? Compare with get more divorce lawyer leads and divorce lawyer lead generation.
Get in Touch
Tell us the counties you serve and the matters you want to take on. Call 610-825-4363 or email hello@getphound.com. We do not buy, sell or broker client referrals; we help firms build their own visibility within their bar rules.
