Coordinator time
Every call, text and voicemail has a payroll cost. A source that produces many contacts and few cases quietly eats a coordinator.
RankGuarantee™
Local landing pages built in volume, for every city you serve.
Rank on page 1 for 100+ local keywordsRank for 100+ local keywordsRank for 100+ Local Keywords
Included in all Organic Growth plansFree in every Organic Growth plan $1,495/moOrganic Growth
SEO, Google Maps, and AI search (GEO) working as one plan.
SEO, Google Maps & AI search in one planSEO, Maps & AI in one planSEO, Google Maps & AI Optimization
Includes RankGuarantee™ + a custom websiteRankGuarantee™ + website included $895/moPaid Ads
Google, Bing & Meta campaigns managed end-to-end for fast leads.
Google, Bing & Meta Ads for fast leadsGoogle, Bing & Meta AdsGoogle, Bing & Meta Ads Management
Get results in days, not monthsResults in days, not monthsThe surgical angle
Many surgical practices live on two kinds of patient. The first is referred by a general dentist, an orthodontist or a periodontist who already has a relationship with the family. The second finds the practice alone, often by searching for wisdom tooth removal, an emergency extraction or dental implants after a consult elsewhere. Purchased leads belong to the second group, and that group is smaller and pickier than vendors suggest.
Surgical decisions are higher stakes. A parent choosing who removes a teenager's wisdom teeth will read reviews, check the surgeon's credentials, ask about sedation and look at the calendar around school breaks. An adult shopping for implants often visits two or three practices, asks about financing and takes weeks. A lead that arrives from a comparison form has probably been sent to other offices too, so the person arrives already comparing.
There is also a relationship risk. If a vendor routes a person who already has a general dentist and was told to see a surgeon, the call from your office may land awkwardly. Your referring doctors notice when surgeons start advertising aggressively to their patients.
Regulated field. Paying a third party for patient referrals can run into state board rules, anti-kickback and patient-brokering laws and fee-splitting restrictions, especially if the vendor is paid per patient or per procedure. We cannot tell you what applies in your state and this is not legal advice. Ask your board and a healthcare attorney before you sign. Also note what a vendor collects on its forms, since health details raise privacy questions.
The worksheet
| Stage | What to record | Why it matters |
|---|---|---|
| Lead received | Source, date and time, how it arrived, what the person asked for, whether the number rings. | Shows how many contacts are real people, and how many are duplicates, junk or outside your area. |
| First reply | Minutes until a staff member spoke to the person, and who did it. | A lead answered the next morning is a different product than one answered in minutes. Vendors rarely tell you this. |
| Consult scheduled | Procedure of interest, insurance or self-pay, and whether the person has a referring dentist. | Reveals how many leads are wisdom teeth, implants or something you do not offer. |
| Consult attended | Show or no-show, and whether imaging was taken. | A no-show uses a chair and a coordinator. Imaging that is not followed by treatment is a real expense. |
| Treatment accepted | Case type, scheduled date, deposit or financing status. | This is the line that pays you back. A consult without a decision is a cost. |
| Case completed | Procedure, fees collected and whether the patient returned for follow-up care or referred someone. | Lets you compare vendor sources by what each case is worth, not just count. |
| Money out | Vendor charges, credits received, staff time, imaging and any financing fees you paid. | Divide this by accepted cases for each source. That result is the only fair comparison. |
Run a small test
Pick the service where you have open surgical days, for example wisdom teeth on weekday mornings, and a radius you can serve. Avoid buying for everything at once.
Decide the total you are willing to spend in a trial and treat it as tuition. Do not sign a monthly minimum before you have seen a single consult.
You need to know which contacts came from them. Use a separate phone number and ask for the original form text on every lead.
A single treatment coordinator calling every lead within the first hour gives you clean data. Spreading the work across the front desk muddies it.
After the trial, divide what you spent by accepted cases, not contacts. Compare it with your average first-year value for that procedure.
If the trial pays for itself, scale in small steps. If it does not, stop, ask for a credit on the bad leads and move the money to a source you own.
Hidden costs
Staff cost
Every call, text and voicemail has a payroll cost. A source that produces many contacts and few cases quietly eats a coordinator.
Clinical cost
A consult that includes a scan and a long talk is cheap only if some of those people go on to treatment.
Schedule cost
Reserving anesthesia days for people who then disappear leaves a hole that is expensive to refill.
Billing cost
Many vendors allow returns only within a short window. If nobody checks the leads, the credit expires.
Relationship cost
Aggressive marketing to patients of your referring dentists can reduce the cases that arrive by referral.
Contract cost
A silent renewal can charge you for another month before you have judged the first.
A fairer comparison
Purchased leads are rented attention. When you stop paying, the flow stops and you keep nothing, not a ranking, not a page, not a review. Sources you own behave differently. A page about wisdom tooth removal in your town, a complete Google Business Profile and a steady stream of reviews keep working while you operate.
That is the alternative GetPhound builds, and we do not sell or broker leads. RankGuarantee™ costs $495 a month and brings 25 new landing pages along with page management and rank tracking. Organic Growth starts at $1,495 a month and adds local SEO, a managed Google Business Profile, reviews, citations and reporting on AI search. Managed ads start at $895 a month for one platform, with the ad spend paid separately. There is no setup fee or contract, and none of it promises patients. The point is control: you can see what each source costs per accepted case.
Many practices end up with a mix: a small purchased trial to fill gaps, referrals from doctors they treat well and one or two owned channels that get stronger each year.
Practice questions
Test one at a time. Wisdom tooth requests tend to be price and convenience shoppers, with a parent deciding. Implant requests are higher value but come with financing talk and slower decisions. Buy leads in only the line where you have open schedule space, and measure accepted cases before you add more.
A lead price is what you pay to receive a contact. A case price is what you pay for each patient who accepted surgery. Divide total spend, including staff time and imaging, by accepted cases to get the number that matters. Vendors rarely show that figure.
Ask how many practices can receive each lead and whether the vendor sells to nearby surgeons. Then place a few test inquiries yourself on the vendor's form and see how many offices call back. A promise of exclusivity should be in the contract, with a definition.
Yes. State boards and healthcare laws on referrals, kickbacks and patient brokering differ, and payments tied to each patient can raise questions. This is not legal advice. Have a healthcare attorney read the agreement, and ask your board about advertising rules before you sign.
Landing pages through RankGuarantee™ run $495 a month, Organic Growth with a managed Google Business Profile and AI search reporting begins at $1,495 a month, and one managed ad platform begins at $895 a month plus the ad spend. Month to month, no setup fee. Cases cannot be promised, so measure your cost per accepted case against any vendor.
They can if patients who already have a dentist get contacted as though they are shopping. Keep your first call neutral, ask who referred them and loop the referring office in when it applies. Your referring doctors matter more over the long run than any single vendor.
Look out for long terms, monthly minimums, automatic renewals and wording that makes you responsible for leads outside your service area. You also want a clear return policy and the right to see original submissions or call recordings.
More reading
Want the whole picture for oral surgeon? There is a full oral surgeon marketing site at oralsurgeon.getphound.com.
Weighing a different route? Compare with get more oral surgeon leads and oral surgeon lead generation.
Get in Touch
GetPhound does not sell leads, so there is no commission riding on what you decide. If you want a second opinion on a vendor offer or a look at owned sources for your surgical practice, call 610-825-4363 or write to hello@getphound.com.
